Shipping policy
Shipping Policy for Neck's Best Thing
At Neck's Best Thing, we strive to deliver your orders as quickly and efficiently as possible. All our products are shipped via Go Sweet Spot to ensure reliability and nationwide coverage.
Shipping Options and Timeframes:
-
Tracked Standard Shipping
- Delivery Time: 3–5 business days
- Cost: Free shipping
- International shipping (NZ Post) delivery time frame 10-14 days
Order Processing
- Orders are processed within 1–2 business days after payment is confirmed.
- You will receive a confirmation email with tracking information once your order has shipped.
Shipping Locations
- We currently ship within New Zealand and Australia and beyond.
- For international orders, please note we do not cover any customs fees, and these may apply depending on your location -contact our customer service team for further information.
Delays
- Shipping times may be impacted by factors outside of our control, such as public holidays or weather conditions. Should delays occur, we will notify you as soon as possible.
Tracking
- All orders come with tracking. Once your package is shipped, you will receive a tracking number via email, allowing you to monitor the progress of your delivery.